Michelle Kerr

Michelle Kerr is associate editor of Risk & Insurance. She can be reached at [email protected]

Safety Research

Investing in a Safer Future

Nine projects being funded by the Ohio BWC strive to create safer workplaces in Ohio and the across the rest of the country.
By: | August 15, 2016 • 8 min read
Care Worker Helping Senior Woman To Get Up

The Ohio Bureau of Workers’ Compensation made plenty of headlines with its billion-dollar rebates to employers. But few are aware of how the BWC is also giving back to its employees — by investing heavily in their long-term health and safety.

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Part of that effort is the establishment of a research grant program, funding short-term projects that identify practical solutions to workplace hazards.

The BWC created partnerships with educational and research facilities across the state in an effort to find solutions for some of the most intractable worker health and safety problems.

“I wanted to get on the offensive side of safety and not just respond to accidents or injury types,” said former BWC Administrator and CEO Stephen Buehrer, who launched the research grant program.

“We believe these dollars are well invested in fostering research at world class institutions that could shed light on how injuries may be prevented in the future,” said the BWC’s current Administrator and CEO, Sarah Morrison.

“There is no place better than Ohio to conduct innovative research that could have an impact in workplaces across the country.”

Sarah Morrison, administrator and CEO, Ohio Bureau of Workers' Compensation

Sarah Morrison, administrator and CEO, Ohio Bureau of Workers’ Compensation

The BWC sent out an RFP to research institutions throughout Ohio, seeking projects that could be completed in 12 to 18 months within a budget of $250,000. With input from the National Institutes for Occupational Safety and Health, they ultimately selected nine projects to fund, for a total just topping $2 million.

“These researchers are working directly with employers in Ohio, and we expect that there will be some direct benefit in preventing occupational injuries and illnesses as a result of [these projects],” said Abe Al-Tarawneh, BWC’s superintendent of the Division of Safety and Hygiene.

In addition, he said, each research team will disseminate its findings, results and recommendations, and make them available to employers throughout their respective industries.

Focus on Health Care

A sizable chunk of the $2 million for research was earmarked for projects related to health care fields. Injuries to health care workers, particularly those working in long-term care facilities, are of grave concern in Ohio and nationwide. Ohio has approximately 1,000 nursing homes, serving more than 80,000 residents.

“When we put out the request for proposal, addressing the health care industry was a priority,” said Al-Tarawneh.

Two of the selected proposals target safe patient handling practices. Al-Tarawneh said that in many cases, even in facilities that have sufficient patient handling equipment, workers tend not to use it because they perceive that it will slow them down or be inefficient.

A $250,000 grant to the University of Cincinnati will enable researchers to study the application of a training model that has been used extensively in Europe, particularly in the UK, with strong results. The model ties together cultural and behavioral issues, with a focus on hazard awareness and planning.

“They’re going to take it and essentially redesign it in a way that matches the standards that we have for health care in Ohio, and they’re applying it with 30 different nursing homes in the state,” said Al-Tarawneh.

Researchers will assess the existing training and equipment at those facilities, and customize the new training module for each one. They will then administer the training to employees at every facility, and follow up in six months to assess the effectiveness of the training. Based on those assessments, they’ll provide a new set of recommendations.

The resulting training program will be made available online.

Cleveland State University College of Science and Health Professions will also receive $244,000 to help faculty from four disciplines at CSU develop an innovative approach to prevent back injuries among nurse aides.

The Case Western School of Medicine will receive $250,000.00 to study the development of a Total Worker Health approach to addressing the socioeconomic factors impacting worker health and safety, particularly low-wage and job-insecure employees working in long-term health care facilities.

“Low wage and job-insecure employees tend to have a higher rate of occupational injuries and they tend to [have poor] health care and more prevalent chronic health issues,” said Al-Tarawneh.

Case Western researchers will work with 10 or 12 groups of people, providing training on healthy behaviors. They’ll follow up over the course of a year, and assess progress via an app designed for the purpose.

Abe Al-Tarawneh, chief of safety and hygiene, Abe Al-Tarawneh, BWC’s chief of safety and hygiene.

Abe Al-Tarawneh, chief of safety and hygiene, Ohio Bureau of Workers’ Compensation

Bowling Green State University’s Psychology Department was awarded a $250,000 grant for research into preventing injuries, assault and abuse of nurse aides working in long-term residential settings.

The project will target nurse aides in four facilities, implementing mindfulness-based interventions. Researchers will teach employees to use mindfulness techniques to handle the stressors of their jobs.

“There is a direct association between the job demands and the rate of injury,” said Al-Tarawneh. “So if you get workers to better understand how to cope with the stresses of their job demands, you can improve their well-being, which will result in reducing the propensity for them to get injured.”

Part of the project will involve teaching workers to use the same mindfulness techniques to de-escalate situations that lead to assault or abuse by residents.

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“When you think about these different projects, each of them handles the [industry] from a different angle,” said Al-Tarawneh.

“So in two or three years, when our consultants are working with a health care facility or a nursing home, they’re going to be able to provide them with better training modules, with better understanding of the issues, with better tools so they can engage their employees and empower them.

“We’re hoping by the time we’re done that it will benefit the industry across the country.”

Benefits for Numerous Industries

Other BWC grants are exploring a variety of challenges for workers and employers.

Using sensors embedded in the insoles of shoes, researchers are recording data on balance and gait, and relating it to specific tasks, to assess at what point being unbalanced results in a fall. In the future.

The Ohio University College of Engineering and Technology received $245,000 to measure the impact of integrating safety and ergonomics into lean and Six Sigma processes already in place at Ohio manufacturers.

“One of the things that’s happened over the years of introducing lean concepts and Six Sigma concepts in manufacturing as well as other industrial sectors is they tend to eliminate waste,” said Al-Tarawneh.

“That can result in improving safety for employees, but it can also result in improving productivity to a level that sometimes employees cannot keep up with. So the idea is to bring in ergonomic concepts and embedding them into Six Sigma and lean manufacturing concepts.”

Researchers are working with 15 manufacturing firms across Ohio, stratified between small and large firms, and a final report will be available across the country.

The Case Western School of Engineering received a $250,000 grant to study the prevention of slips, trips and falls using wearable technology.

Using sensors embedded in the insoles of shoes, researchers are recording data on balance and gait, and relating it to specific tasks, to assess at what point being unbalanced results in a fall. In the future, explained Al-Tarawneh, “the system can communicate via something like an iWatch and warn the person that the way they’re doing things will result in slipping or tripping.”

Ohio State University has been awarded three grants totaling $577,595 to study diverse areas.

OSU’s Department of Integrated Systems Engineering is using a wearable quantifying tool called a lumbar motion monitor to gather real data about the forces exerted on the spine during pushing and pulling tasks.

Researchers will be developing a web-based tool that employers can use to assess the pushing and pulling tasks used at their facilities.

Subjects will simulate tasks common to workers in various industries, said Al-Tarawneh. The lumbar motion monitor and 42 sensor cameras are used to establish every movement in every direction to establish the stress of each movement on the spine. The results are compared to injury threshold data and will be used to create streamlined ergonomic standards for pushing and pulling tasks.

“It’s an amazing project,” said Al-Tarawneh. “It’s going to be an excellent advancement in the science.”

Stephen Buehrer, former administrator and CEO, Ohio Bureau of Workers' Compensation

Stephen Buehrer, former administrator and CEO, Ohio Bureau of Workers’ Compensation

Researchers will be developing a web-based tool that employers can use to assess the pushing and pulling tasks used at their facilities.

In the lab next door, researchers are studying powered torque wrenches, and the impact of the force and vibration of torque tools on the hands and arms of the user.

“Those forces, over time, can be really detrimental to the tissues and the nerves of the worker,” said Al-Tarawneh. “There is no specific standard for these torque tools to account for how the force of the tool transfers to the body of the user.”

The team will develop a dynamic rig for assessing powered torque tools as they are brought to market. Industry partners include Stanley Assembly Technologies, Honda North America, Inc. and General Motors.

A third project at OSU involves hazards in grain bin facilities on Ohio farms, assessing the training and PPE provided to workers, and identifying gaps that can be addressed. Al-Tarawneh said this project is an important way that BWC can reach out and work with smaller farmers to help prevent the kind of injuries that are sometimes overlooked.

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“We’re going to fund this kind of thing every year,” former Administrator Buehrer told Risk & Insurance during a September 2015 interview.

“Our hope is that each year we’ll be rolling out a half dozen to a dozen sets of results that we can share with employers. Ohio BWC considers it a key part of its mission to take on some of the problematic workers’ comp challenges and really get ahead of the issues rather than just reacting to the injury type.”

Michelle Kerr is associate editor of Risk & Insurance. She can be reached at [email protected]
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Cyber Risk

The New Wolves of Wall Street

A new class of cyber criminals is targeting companies’ private information.
By: | July 5, 2016 • 10 min read
Wall Street Wolf700x525

Cyber security measures advanced by leaps and bounds over the past decade. Unfortunately, cyber criminals sharpened their game even more.

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As it gets tougher each day to slip in through back doors, hackers turned their talents toward carving out side windows. They adapted, developing new business models and finding smarter ways to profit off of the backs of organizations.

Credit card information, personally identifiable information and protected health information are all still in demand, but they’re no longer the only treasures that cyber criminals are after.

“It is no longer hacking merely for a quick payout. It is hacking as a business model.” — Preet Bharara, U.S. attorney

They want your trade secrets. They want your intellectual property. They want to eavesdrop on your most sensitive financial activities so they can leverage that information on the stock market — shorting stock, investing in stock, timing stock to their advantage.

The cyber security challenge is intense, because it’s hard to get a handle on. These crimes are being perpetrated by various groups of actors with different motivations. They’re being executed using a broad array of techniques that include any combination of malware, phishing and social engineering.

They could be coming at you from anywhere in the world. And it’s not even necessarily your systems that are being attacked directly. It could be your vendors, your partners — any organization that has a connection to your confidential information.

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Last August, the SEC filed charges in a fraud scheme involving two Ukrainian hackers who broke into multiple newswire services to steal unreleased corporate earnings announcements. The hackers shared the information with 30 people who traded on it, generating more than $100 million in illegal profits.

The following November, federal prosecutors disclosed the existence of a sizable worldwide hacking scheme, involving more than 100 people in a dozen countries.

Among the other offenses listed in the 68-page indictment, the crime ring orchestrated elaborate pump-and-dump stock schemes and traded on stolen corporate information, pocketing hundreds of millions along the way.

“It is no longer hacking merely for a quick payout,” U.S. Attorney Preet Bharara said in announcing the indictment.

“It is hacking as a business model.”

M&As Increase Vulnerabilities

The rise of worldwide M&A activity turned the stock market into a profitable playground for hackers — those working for either side of the transaction or outside parties looking for a way to profit illegally from the transaction.

2015 was record-breaking year for M&As, topping $5 trillion in volume globally for the first time. Half of the targeted companies were based in the U.S.

2016 is expected to see continued high level of activity. That leaves plenty of opportunities for illegal gains.

“If outsiders are aware of the negotiations going on, they can put upward pressure on the stock.” — Bill Sweeney, chief technology officer, BAE Systems Applied Intelligence

“You can disrupt an M&A a lot of different ways,” said Bill Sweeney, chief technology officer at BAE Systems Applied Intelligence.

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“One way is you can publicize that it’s going on sooner than people would like.

“M&A is a very sensitive topic because it’s very price dependent. Companies will walk away from deals because they can’t narrow the gap between $25 and $30 dollars a share.

“If outsiders are aware of the negotiations going on, they can put upward pressure on the stock. So when somebody thought they were going to be getting a 25 percent premium [against their stock], but now because of the upward pressure, they’re only getting a 15 percent, why would they sell?”

During a “Cyber Security: The Achilles Heel of M&A Due Diligence,” webinar in April, Brian Finch, a partner with Pillsbury Winthrop Shaw Pittman LLP, outlined the recent case of a company that was courted by international suitors.

The company was certain that it was healthy, but repeated audits showed it operated at a loss. An investigation revealed that the company was under attack, with hackers corrupting information to decrease the value of the company.

When the company value bottomed out, a foreign investor swooped in with a lowball offer.

Will Glass, threat intelligence analyst, FireEye

Will Glass, threat intelligence analyst, FireEye

Even if hackers don’t outright alter the data, they’re still finding ways to leverage it.

“We’ve seen China-based groups … compromising companies across various industries, stealing information that would give them insight into what the best price for the company might be,” said Will Glass, threat intelligence analyst at FireEye.

“We’ve seen groups that are sponsored by nation states — or that we believe are sponsored by nation states — conducting activity leading up to and even during mergers and acquisitions.”

One high-profile case traced to China was the attempted $40-billion takeover of Canada’s Potash Corp. by Australian natural resources company BHP Billiton.

While the deal fell through for apparently unrelated reasons, an investigation revealed that a Chinese effort to derail the deal involved attacks on seven law firms, as well as Canada’s Finance Ministry and the Treasury Board.

Those third-party attacks are an area of serious concern in terms of intellectual property and M&As, said Kevin Kalinich, global practice leader, cyber/network risk, Aon Risk Solutions.

“The accounting firms and financial advisers are above average in IT security and protection of confidential information,” he said.

“But law firms, surprisingly enough, are below average.”

The Human Element

What’s complicating matters from a risk management standpoint is that attacks take various forms and are typically multi-layered. Spearphishing and social engineering often play a major role because they are consistently successful, despite companies’ attempts to alert employees to the dangers.

Toby Merrill, global cyber risk practice leader, Chubb

Toby Merrill, global cyber risk practice leader, Chubb

“The way of the hacker has always been to go after the industry or the exposure where there’s the lowest hanging fruit,” said Toby Merrill, leader of Chubb’s global cyber risk practice.

And in many companies, that means employees. Even a staffer savvy enough to question a wire transfer request might still be duped by a login scheme that looks innocuous or seems relevant to his job.

“What’s happening is that hackers are spoofing emails,” said Sweeney.

“They’re spoofing CFOs and they’re spoofing other C-level executives and pretending to be either a consultant or part of the review process … trying to extract that sensitive information by [sending] an email that looks like it’s from the CEO, that says, ‘Hey what’s the latest on our deal with company X?’ And the guy [replies] but it’s not going to the CEO; it’s going to the guy who spoofed it.”

It’s not easy to spot spoofed email, he added.

“It looks like an email from your company, with your header. It looks like it’s from your domain. It’s only if you open it up and look at the source code that you can see what’s being shown is not the actual domain its coming from and if you hit reply it’s going to go to somewhere else.”

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It also works because it’s not random. Hackers do their homework and understand how their targets operate. They know when to send emails and who to send them to, and what internal procedures are in place so that they can get around them.

FIN4, a large cyber crime ring tracked extensively by FireEye, was so good at duping people that it didn’t even bother using malware.

It focused on capturing usernames and passwords to email accounts. FIN4 would craft convincing phishing lures, most often sent from other victims’ email accounts and through hijacked email threads.

Spoofing emails have successfully snared some risk managers, CTOs and CFOs.

According to FireEye’s Glass, the group would “send an email to someone in a target company and it would say, ‘Hey check out this financial investment forum — there’s some guy on here badmouthing the company. You might want to take a look.’ ”

Hackers set it up so that when the link was clicked, it would request their email login and password in order to view the content. The hackers could then take those login credentials and continue their campaign, both within the organization and laterally to external organizations.

It’s worth noting that risk management is directly in the crosshairs for this kind of attack.

C-suite executives, legal counsel and anyone involved in the risk, regulatory or compliance functions of a company are prime targets. If you have any connection to sensitive information, they’re looking for a way to get their hands on it.

And experts say that such attacks have successfully snared some risk managers, CTOs and CFOs.

Coverage Confusion

There is plenty that still needs sorting out in terms of the coverage options available to insure against such losses. The toughest pill to swallow, said Kalinich, is that the loss of value is not covered by cyber insurance, nor is it covered by any other type of insurance.

Kevin Kalinich, global practice leader, cyber risk, Aon Risk Solutions

Kevin Kalinich, global practice leader, cyber risk, Aon Risk Solutions

“That’s a really important factor,” he said.

“The actual value of a trade secret, the actual value of a patent, the actual value of intellectual property, is not covered. [In the case of an M&A loss,] not even a crime policy would cover that.”

A D&O policy might be triggered if the stock dropped following a failed M&A, but a company would be challenged to relate the event to a cyber hack, or to quantify the impact of the hack on the failed transaction, experts said.

Still, said Kalinich, there are certainly losses that could be covered by cyber insurance, especially if an attack were to result in business interruption, or if it caused damage to the system that required remediation, or forensic investigation.

Culture of Awareness

At a minimum, any company engaging in mergers or acquisitions activity should separate that information from the rest of the corporate environment, said experts. M&A activity should have a segmented network and a dedicated file server, and all documents should be encrypted.

BAE’s Sweeney also recommended that related communications with people outside of the organization be restricted to a VPN for added security.

Additionally, all third-party involvement should receive a high level of scrutiny.

Said Sweeney, “You’ve got to look at everybody who’s going to have access to the information, and say, ‘When was the last time you had a cyber assessment? How can we make sure that you’re not going to be the conduit through which people find out this information?’

“That’s where people are getting hacked,” he said. “They’re not getting hacked right in the center. They’re getting hacked by the people on the periphery who are trying to do their best.”

Internally, Glass said, it’s a good practice to follow the law of least access — give people access to the information that they need to do their jobs and nothing more. But that’s just a start.

Hackers figured out that humans are easier to crack than code, so comprehensive staff training should be the foundation of a solid cyber security strategy.

Some companies use internal phishing campaigns to help manage the human side of the risk. Employees who are duped and click on bogus links are redirected to a page revealing their mistake and letting them know they’ll be required to do mandatory extra training.

Nick Rossman, senior program manager, threat intelligence, FireEye

Nick Rossman, senior program manager, threat intelligence, FireEye

Experts universally agreed that these risks cannot be foisted onto the laps of IT or risk management alone. Boards must be educated and involved, and there must be enterprise-wide collaboration for a company to develop any level of effective defense against cyber espionage.

Make sure you’re speaking the board’s language, said Nick Rossman, senior program manager, threat intelligence with FireEye. “They don’t care about malware, they just want to know what you’re asking them to invest.

“So I think it’s easiest when you have a big scope of data and a partner who can get you a strategy forecast” to help justify decisions about investments, he said.

“In the past, [IT and data systems] were considered kind of a back-office priority, kind of like having enough printer toner or enough chairs,” said FireEye’s Glass.

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“It was an enabling function of the company but not really core to the business. Now every company is an IT company whether they realize it or not.

“Maybe Coca-Cola keeps its recipe in a safe somewhere, but everybody else, for the most part, is keeping their information online or in databases or even in the cloud, because the efficiencies that can be derived from that model are so great.

“In order to make sure that those efficiencies continue, we’ve got to make sure that companies are looking at all the risks inherent with putting all of that information online.” &

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Michelle Kerr is associate editor of Risk & Insurance. She can be reached at [email protected]
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Recruiting

To Shrink the Talent Gap, Elevate the Profession

The best way to attract and retain young talent is to focus on the positives that the workers' comp industry has to offer.
By: | May 12, 2016 • 5 min read
Businesspeople With Digital Tablet Having Meeting In Office

By the end of 2018, it’s estimated that nearly 25 percent of the insurance industry’s current workforce will have retired. Upwards of 40 percent are expected to retire in the next 10 years — taking their collective knowledge and experience with them.

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The industry has been aware of its talent shortfall for a long time. Carrier and brokerage executives spoke openly about the issue at the recent RIMS conference in San Diego. The workers’ compensation community is also feeling that pain, and looking for answers.

A group of industry leaders came together on May 10 to explore both obstacles and solutions during the Out Front Ideas webinar “The Changing Face of Insurance: Talent Attraction, Retention & Training,” hosted by Mark Walls, vice president, Communications & Strategic Analysis with Safety National, and Kimberly George, senior vice president of Corporate Development, M&A and Healthcare at Sedgwick.

A ‘Necessary Evil’

Many of the difficulties in attracting talent are the same as those the industry has always faced, said panelists. People still tend to stumble into insurance and workers’ comp — only a rare few take a direct path into the industry.

The problem is a deeply rooted one. Although it isn’t really a talent problem as much as it is an image problem. Children aren’t raised to be aware of insurance professionals at all, let alone aspire to be them someday. And once they do become aware, the impression they get is rarely good.

Angela Schaefer, vice president, Human Resources & Employee Engagement, Safety National

Angela Schaefer, vice president, Human Resources & Employee Engagement, Safety National

“Oftentimes it is viewed as a necessary evil” rather than a societal good, said Angela Schaefer, vice president of Human Resources & Employee Engagement with Safety National.

That image problem is particularly acute in workers’ comp, said David DePaolo, president of WorkCompCentral. The industry has worked hard to cultivate an image of being tough on fraud, widely publicizing victories against fraudsters in order to discourage other would-be criminals.

As necessary as those tactics may be, they don’t win the industry any points in the recruiting department. Neither does the media’s recent obsession with vilifying the workers’ comp profession as a whole.

And while the image problem is not new, is has grown especially pointed since millennials began entering the workforce. A study by the Pew Research Center in 2010 found that millennials place a higher priority on helping people than having a high-paying career, and numerous other researchers have arrived at the same conclusion — young talent is drawn toward occupations where they feel they can make a difference for their communities.

Helping injured workers get back on their feet is a powerful way to make a difference. But that message isn’t getting across.

“Everything that they’re looking for is available through the insurance industry — they just don’t know it,” said Jessie Gaudio, director of MyPath at The Institutes.

“Let’s not be embarrassed about workers’ comp. When people ask you about [your job], be proud of it — tell them what you do.” — David DePaolo, president, WorkCompCentral

That disconnect is  exactly why all members of the workers’ comp community need to make a conscious effort to put out positive messages about the industry, said panelists, not just at a corporate level but at a personal level too.

“Let’s not be embarrassed about workers’ comp,” said DePaolo. “When people ask you about [your job], be proud of it — tell them what you do. … It’s really all about generating a positive message.”

David DePaolo, president, WorkCompCentral

David DePaolo, president, WorkCompCentral

DePaolo said it’s a useful exercise to develop an elevator pitch that will help explain the positives of what workers’ comp means and what it does.

Walls offered the succinct, “We help people.”

“Workers’ comp has been under the cloud of an inferiority complex,” said DePaolo. “It affects the psyche of everyone in the business and that’s not right.”

College campuses present an important opportunity for professionals to elevate the industry’s image. But that doesn’t just mean just sending out recruiters, said Terri Browne, Chief People Officer at Sedgwick. It means looking for opportunities to have a presence on campus, and to “educate students and faculty about what we do.”

Internships are another way that companies can educate students about the industry. And companies shouldn’t be reluctant to offer internship programs just because they don’t plan to hire from them, said Schaefer. The skills that students stand to gain from internship experiences can help build goodwill, and students are likely to share their positive impressions with their fellow students.

Align Priorities

Attracting young talent is one thing. Keeping it is another. At an executive panel discussion at the recent RIMS conference in San Diego, Steven McGill, group president, Aon plc, noted that 60 percent of those coming into the industry are leaving after two years.

Companies need to take a closer look at whether their company cultures are aligned with the priorities of younger employees, panelists said.

Jessie Gaudio, director of MyPath at The Institutes

Jessie Gaudio, director of MyPath at The Institutes

“Salary doesn’t always rank as the first priority,” said Jessie Gaudio, director of MyPath at The Institutes. “Benefits are key, and work culture and work-life balance.”

Job flexibility is also on the top of the list. “It’s one of the key things we’re asked about,” said Browne, noting that more people are dealing with complex personal issues and family situations than ever before.

“With technology today, it’s easier to [accommodate],” she said.

“We need to start at home,” said Schaefer. That means having an inclusive work environment, and a culture where young talent can contribute in a meaningful way, right from the start. Too often, young employees leave a company because they feel underutilized.

Companies should also consider job rotation as a way to expose people to all of the opportunities available to them, said Schaefer, and support them if they express an interest in switching departments.

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Young employees also value training opportunities, and that’s something that has declined over time, said DePaolo. Employers would invest in training people only to have them poached by other companies.

But that training provides value on a broader scale if it helps ensure that the young talent remains in the industry.

“Eventually that training is going to come back,” said DePaolo.

Michelle Kerr is associate editor of Risk & Insurance. She can be reached at [email protected]
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