Flipping Coverage on Its Head
For almost 50 years, Southwest Airlines cemented a reputation for innovation and cost control. The company’s risk management department is no exception to the rule.
Under the leadership of risk manager Kristy Harris, Southwest developed answers to coverage challenges that helped to enhance protection while keeping tariffs in check.
A typical case is a solution created to provide Side A coverage at rates that recognize the strength of the company’s balance sheet by literally turning upside down the structure of the D&O program, when some differences in conditions apply.
Southwest’s D.I.C. Flipp solution is, at first sight, a simple one. As with usual ABC-tower D&O structures, Side A coverages sit atop Southwest’s program. However, if one of the special circumstances that can trigger the coverage applies, the Side A block drops to the bottom of the pyramid, and its primary insurer becomes the leader of the whole D&O program.
The solution looks simple, but its implementation required months of negotiation, as lawyers and brokers discussed the fine print with dozens of underwriters. Key to implementing the new arrangement was to bring on board the lead D&O insurer, which had to agree to another insurer’s wording when the flip occurs.
This mission was accomplished with a little help from the baseball gods.
Harris met her broker and the D&O leader at Stan’s Sports Bar, the legendary sports bar right across the street from the Yankees’ stadium in New York. With the game delayed two hours because of rain, Harris and ExecutivePeril’s Peter R. Taffae took the opportunity to do their own pitch to the insurer. It proved to be a home run.
“We were able to get this additional amount of coverage without having to pay more premium for it,” Harris said.
But the D.I.C. Flipp also reflects Southwest’s development of long-term, trust-based relationships with underwriters and brokers, a strategy that may not produce the biggest cost savings during a soft market, but helps to produce sustained enhancements to the insurance program.
“We are not necessarily focused on getting the lowest price. We are more interested in getting the best product.” — Kristy Harris, risk manager, Southwest Airlines
“We are not necessarily focused on getting the lowest price,” she said. “We are more interested in getting the best product.”
Southwest aims to develop creative solutions during soft cycles.
“We sit down with each carrier separately and … talk about risks and areas where we feel that we need new or improved coverages,” she said. “It is a matter of engaging underwriters in the search of solutions. In a soft market, they are looking for premium dollars. They want to be profitable, and for that they need innovation.
“I never imagined that I would end up in risk management,” she said. “But what I’ve learned is that risk management is … about knowing the company as a whole, so that it is possible to analyze a risk and control it all the way down to the management of claims.”
Relationships are an area Harris excels at as well, said Taffae.
“Kristy is extremely bright and very humble,” he said. “She is detail-oriented, but does not micromanage. And she is fun. You want to work with her.” &
Insurance Without Limits
When we think of energy, we tend to think in terms of limits.
As in, there is a limited volume of greenhouse gasses that the earth’s atmosphere can absorb; there is only so much coal; how deep must we drill the deepest hole until we find out that there is no more oil?
But what if energy resources and the future human endeavors they power were truly limitless?
That seems to be the spirit of the collaboration between Swiss Re Corporate Solutions, the corporate insurance division of the Zurich-based insurer and reinsurer Swiss Re, and Solar Impulse, an ambitious project to build and fly a solar-powered plane around the world.
Launched on its global trip in 2012 by Swiss explorer Bertrand Piccard and his partner, businessman Andre Borschberg, Solar Impulse, insured by Swiss Re Corporate Solutions, is within weeks of achieving its goal.
As of early July, the plane was in Seville, Spain and was preparing to embark on the last two legs of a 17-leg around-the-world trip, with the goal of landing at its starting point in Abu Dhabi.
Light as a small family car, but with the wingspan of a Boeing 747, the plane is powered only by solar panels on the surface of its enormous wings and has an insured value of $12.5 million.
For Juerg Trueb, a Zurich-based head of environmental and commodity markets for Swiss Re Corporate Solutions, the partnership with Solar Impulse is an example of the speed at which technology is advancing, and the imperative on the part of insurance companies that they keep pace with that change.
If you go beyond the symbol, these are the tangible things that we do and that resonate in the context of Solar Impulse.– Juerg Trueb, head of environmental and commodity markets for Swiss Re
After all, in providing aircraft liability, hull and personal accident insurance for the plane’s two-man crew, the insurer is in essence underwriting a prototype, a craft for which there is no loss history because its kind has never been seen before.
“Solar Impulse stands for the dream to power a plane by renewable energy,” Trueb said.
“It’s a symbol for technology innovation and clean energy production and a sustainable business that allows us to both prosper and conserve nature,” Trueb said.
That notion of sustainability, is something Swiss Re Corporate Solutions and its parent company puts into action, not only in the types of projects it insures, solar and offshore wind farms, for example, but in the degree of sustainability engrained in its investment portfolio.
“If you go beyond the symbol, these are the tangible things that we do and that resonate in the context of Solar Impulse,” Trueb said.
In addition to the awards it’s won for sustainable business practice and ethics, Swiss Re, through its Swiss Re Foundation, has for more than decade funded the International ReSource Award for Sustainable Watershed Management, which carries with it a $150,00 prize awarded by an international jury.
Solar Impulse already owns an aviation record for the longest continuous flight by a solar plane. In 2015, it flew from Nagoya, Japan to Hawaii. That flight lasted 117 hours and 52 minutes and covered about 4,473 miles.
Of course Solar Impulse isn’t the only solar-powered craft making news this summer. Juno, NASA’s solar-powered space probe, entered Jupiter’s orbit in early July, after a voyage of some 1.8 billion miles over five years.
Hot Hacks That Leave You Cold
Thousands of dollars lost at the blink of an eye, and systems shut down for weeks. It might sound like something out of a movie, but it’s becoming more and more of a reality thanks to modern hackers. As technology evolves and becomes more sophisticated, so do the occurrence of cyber breaches.
“The more we rely on technology, the more everything becomes interconnected,” said Jackie Lee, associate vice president, Cyber Liability at Nationwide. “We are in an age where our car is a giant computer, and we can turn on our air conditioners with our phones. Everyone holds data. It’s everywhere.”
Phishing Out Fraud
According to Lee, phishing is on the rise as one of the most common forms of cyber attacks. What used to be easy to identify as fraudulent has become harder to distinguish. Gone are the days of the emails from the Nigerian prince, which have been replaced with much more sophisticated—and tricky—techniques that could extort millions.
“A typical phishing email is much more legitimate and plausible,” Lee said. “It could be an email appearing to be from human resources at annual benefits enrollment or it could be a seemingly authentic message from the CFO asking to release an invoice.”
According to Lee, the root of phishing is behavior and analytics. “Hackers can pick out so much from a person’s behavior, whether it’s a key word in an engagement survey or certain times when they are logging onto VPN.”
On the flip side, behavior also helps determine the best course of action to prevent phishing.
“When we send an exercise email to test how associates respond to phishing, we monitor who has clicked the first round, then a second round,” she said. “We look at repeat offenders and also determine if there is one exercise that is more susceptible. Once we understand that, we can take the right steps to make sure employees are trained to be more aware and recognize a potentially fraudulent email.”
Lee stressed that phishing can affect employees at all levels.
“When the exercise is sent out, we find that 20 percent of the opens are from employees at the executive level,” she said. “It’s just as important they are taking the right steps to ensure they are practicing what they are preaching.”
Locking Down Ransomware
Another hot hacking ploy is ransomware, a type of property-related cyber attack that prevents or limits users from accessing their system unless a ransom is paid. The average ransom request for a business is around $10,000. According to the FBI, there were 2,400 ransomware complaints in 2015, resulting in total estimated losses of more than $24 million. These threats are expected to increase by 300% this year alone.
“These events are happening, and businesses aren’t reporting them,” Lee said.
In the last five years, government entities saw the largest amount of ransomware attacks. Lee added that another popular target is hospitals.
After a recent cyber attack, a hospital in Los Angeles was without its crucial computer programs until it paid the hackers $17,000 to restore its systems.
Lee said there is beginning to be more industry-wide awareness around ransomware, and many healthcare organizations are starting to buy cyber insurance and are taking steps to safeguard their electronic files.
“A hospital holds an enormous amount of data, but there is so much more at stake than just the computer systems,” Lee said. “All their medical systems are technology-based. To lose those would be catastrophic.”
And though not all situations are life-or-death, Lee does emphasize that any kind of property loss could be crippling. “On a granular scale, you look at everything from your car to your security system. All data storage points could be controlled and compromised at some point.”
The Future of Cyber Liability
According to Lee, the Cyber product, which is still in its infancy, is poised to affect every line of business. She foresees underwriting offering more expertise in crime and becoming more segmented into areas of engineering, property, and automotive to address ongoing growing concerns.”
“Cyber coverage will become more than a one-dimensional product,” she said. “I see a large gap in coverage. Consistency is evolving, and as technology evolves, we are beginning to touch other lines. It’s no longer about if a breach will happen. It’s when.”
About Nationwide’s Cyber Solutions
Nationwide’s cyber liability coverage includes a service-based solution that helps mitigate losses. Whether it’s loss prevention resources, breach response and remediation expertise, or an experienced claim team, Nationwide’s comprehensive package of services will complement and enhance an organization’s cyber risk profile.
Nationwide currently offers up to $15 million in limits for Network Security, Data Privacy, Technology E&O, and First Party Business Interruption.
Products underwritten by Nationwide Mutual Insurance Company and Affiliated Companies. Not all Nationwide affiliated companies are mutual companies, and not all Nationwide members are insured by a mutual company. Subject to underwriting guidelines, review, and approval. Products and discounts not available to all persons in all states. Home Office: One Nationwide Plaza, Columbus, OH. Nationwide, the Nationwide N and Eagle, and other marks displayed on this page are service marks of Nationwide Mutual Insurance Company, unless otherwise disclosed. © 2016 Nationwide Mutual Insurance Company.
This article was produced by the R&I Brand Studio, a unit of the advertising department of Risk & Insurance, in collaboration with Nationwide. The editorial staff of Risk & Insurance had no role in its preparation.