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Patient-centered approach and mandating controls of interstate operability could be keys to reducing abuse and decreasing recovery times.

Patient-centered approach and mandating controls of interstate operability could be keys to reducing abuse and decreasing recovery times.

On his first day on the job, tragedy struck Ronald Matthews.

George Neale's calming presence anchors Liberty Mutual's commercial claims operation.

Whether it is more efficient to use an insurance company's balance sheet rather than corporate resources as a bulwark against future claims, that is the question at renewal time.

The poor economy and more women in the workforce are seen as having an impact on the latest long-term-disability claims statistics.

Looking back on the storm that confounded expectations -- and was devastating all the same.

In 2011, the EEOC received the most discrimination claims in its 46-year history. The agency has a flashy record in prosecuting disability cases, but a spottier resume with regard to other types of claims.

The EEOC has a flashy record in prosecuting disability cases, but a spottier resume with regard to other types of claims.

Lower prices for mobile resource management systems have allowed midsize companies to monitor and manage risk to their commercial fleets, but premiums savings still depend on the fleet and the insurer.

An estimated 30,000 annual kidnappings has led to a spike in kidnap and ransom claims. The greatest threat seen these days is so-called "express kidnappings."

The wreck of the Costa Concordia has attracted those habitual companions of disaster: lawyers.

After defrauding an insurance company of millions then faking his own death in an attempt to evade authorities, a brazen insurance scammer is finally caught in Canada.

Occupational health nurse used a variety of measures, including teamwork and collaboration, to upgrade claims management at Big Lots on-site clinics.

Sites with environmental challenges pose big risks and sometimes bigger rewards.

Is it best for the owner or for the contractor to control the insurance program?

Laws requiring eateries to display food allergy awareness posters and provide allergy training for servers may be gaining steam.

The town of Islip, N.Y., on Long Island's south shore, hires a workers' comp manager who cracks down on fraud and abuse. For his efforts, the town receives a coveted national workers' compensation award.

Plaintiffs have a legitimate claim, if a bank is in noncompliance with the Bank Protection Act with regard to their ATMs.

Future claims management success demands redefining flexibility and responsiveness across a multiplicity of platforms.