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Third-party administrators will continue to thrive, but sharing revenue with vendors without telling clients remains a sore spot.

In the United States, companies rely on networks of providers who treat work-related injuries under contracts that control the cost of medical claims, but abroad you simply pay the bill.

This new wave of claims management and return-to-work specialists are compassionate investigators, seeking to fix systems and processes, and not to assign blame.

XL Insurance made the transformation to a single web-based platform for managing claims after going through mergers and acquisitions, which left the company with as many as five major legacy claims systems.

The use of arbitration is increasingly under attack by the Obama administration, but it remains an attractive tool for employers.

The use of arbitration is increasingly under attack by the Obama administration, but it remains an attractive tool for employers.

In the international arena, risk managers must learn to adapt, as they deal remotely with claims adjusting and other customer services issues they are used to handling more closely stateside.

Make sure your insurance companies don't profit from unfounded claims of fraud.

Following a 12-hour flight to South Africa, the business traveler unlocked the door of the rented corporate apartment, headed to the bathroom and started filling the tub.

In three parts, we look ...........

Web Only Liability Feature

Insurance companies play during a claim like they hold all trumps. Here's how to recover all of your company's contract damages from an insurance company's breach.

Zurich attempts to draw a line in the sand about where GGL policies end and network security risk policies begin.

Our legal columnist argues that, when claims are handled by outside counsel, policyholders can ask to have their work thrown out of court or, in the very least, to see the files of such counsel. Read how.

When claims are handled by outside counsel, policyholders can ask to have their work thrown out of court or, in the very least, to see the files of such counsel.