Risk And Insurance - In-Depth Series

Defying the Storm In-Depth Series

Series Summary
We often talk about what can go wrong in claims management, but there are cases where efficient, engaged work by the insured helps to create a good outcome. The example of how Lambert-St. Louis Airport reacted to an April 2011 tornado is a case in point.

Current Installment

Defying the Storm (Part I): Spirit of Collaboration Lands in St. Louis
2012-08-22

In the days and weeks after a tornado slams into St. Louis, a risk management team worked to affect a quick resolution and bring the airport back up to speed as soon as possible.

Past Installments

Defying the Storm (Part 2): Making Good on a Claim
2012-09-15

The "Good Friday tornado" put a cash-flow squeeze on Lambert-St. Louis International Airport, forcing it and its insurance carrier to improvise on the fly.

Defying the Storm (Part 3): The Will to Win
2012-10-01

Clear policy language and weekly meetings among stakeholders led to good outcomes when a tornado struck the Lambert-St. Louis International Airport.

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