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            Issue
October 1, 2011
             Cover Story
Leading with Intensity
Seraina Maag, CEO of XL Insurance North America's property and casualty division, is at home in a world without walls. MORE

             Features
NAPSLO REPORT: A Different Dawn
The National Association of Professional Surplus Lines Offices Ltd. has a full slate as the organization introduces its new executive director, and meets for the first time following passage of reinsurance reform. MORE

A Favored Destination?
As the excess and surplus market has grown over the past 20 years, it's also seen plenty of changes. MORE

Progressive Investigators March Forth
This new wave of claims management and return-to-work specialists are compassionate investigators, seeking to fix systems and processes, and not to assign blame. MORE

Driving Into Risk Management
Mary Harrington, Subaru of America's director of risk management, found her calling early and never veered. MORE

Educated Consent is Key to Patient Safety
Even if patients give consent for procedures, there are still plenty of risks, as some don't know expected outcomes, which could lead to medical malpractice claims. MORE
Also: Insurer Offers Benefits to Help with Informed Consent Risks

             Columns
             Departments
             Special Reports
Claims
The use of arbitration is increasingly under attack by the Obama administration, but it remains an attractive tool for employers.

More Special Reports

             In-Depth Series
Claims Management (Part 3)
In the United States, companies rely on networks of providers who treat work-related injuries under contracts that control the cost of medical claims, but abroad you simply pay the bill.

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