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Claims Special Report

The insurance industry supposedly has a recruitment and retention issue when it comes to claims personnel. Is this true? And if it isn't, can today's claims staff handle the catastrophic claims resulting from astronomical health-care costs?

Current Installment

Taking Time to Adjust
2007-07-01

By Erin Fogg

Executives confirm and deny a current shortage of claim adjusters, but all agree the industry is undergoing a major change in how it recruits, trains and retains its troops.

Web Extras

Fighting CAT Risk Creep
2007-07-01

By Jack Roberts

As medical costs remain the largest component of workers' compensation expenses, insurers can now predict which claim will blossom into an expensive headache.



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