Workers' comp veteran says adjusters are losing their edge
In response to a recent LinkedIn posting about challenges in the workers' comp system, several cited a declination of claims adjusters' skills and talents.
Angela Biggs, a longtime workers' comp system participant, listed several possible reasons:
- Most of the claims adjusters out there have been in the industry a long time, and as a result, there is no new blood. The people who are still there have lost their excitement about their jobs.
- We are not able to attract young workers' comp adjusters, and I think this is, in part, due to the demand of the job. The newer generation is not interested in a job where the hours and workload are never-ending.
- You are so caught up doing paperwork that you cannot stop to actually handle the claim effectively, which includes investigating and being proactive.
- Adjuster's caseloads are ridiculously high leaving them only time to push paper and put out fires.
- The decline in good pay for great adjusters.
- A lot of companies don't want out-of-the-box thinking. They want someone who will follow the rules. Adjusters who can just "check a box" to show the work is complete. They are not concerned about the quality that went into being able to check that box.
- Companies continue to hire bad examiners to put a warm body at a desk.
April 18, 2011
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