Aon, New York
Broker Takes on the Role of an Adjunct
Melissa Carmichael, who started 2011 with Marsh and joined Aon Risk Solutions last September, is seen as an especially valuable partner by a number of leading telecommunications corporations.
For one, Vonage Holdings Corp.'s Henry Pickens, vice president of law, sings Carmichael's praises as a trusted business adjunct.
"Melissa has worked with us through some very difficult times," Pickens said. "One particularly dark hour was after our initial public offering when we had some significant class-action securities litigation from patent infringement suits which resulted in our directors' and officers' insurance premiums going through the roof. In fact, it was difficult for us to even identify carriers that were willing to cover us at that point."
Pickens said Carmichael has taken Vonage from that very grim period when it was paying millions of dollars for directors' and officers' coverage "to last year when we were able to get our coverage to around the level of premiums that our peers are paying."
"She's been incredible in maneuvering the different carriers and keeping them interested and making sure they're always willing to participate in the process," Pickens said.
"One of the things that makes Melissa exceptional is that she listens carefully and then she uses her extensive knowledge base to try to work on solutions," said another client, a director of global risk management at a major company.
"And over and above that she reaches out to resources that are available to provide even more solutions. She always does a lot of background research on every project apart from what she already knows."
February 21, 2012
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