"At the end of the day, I've got to do my job."
Jennifer Bierbaum Thorpe, vice president, Aon, on succeeding without the need for nepotism
"I probably expected more of myself."
Bob Lane Jr., senior vice president, Beecher Carlson, on working with his father
"If I ever got word that one of our brokers was not returning a phone call, heads would roll and you can quote me on that."
Hilb Rogal & Hobbs President Mike Crowley, on complaints from risk managers that brokers at unspecified companies don't return clients' phone calls
"I haven't seen anything like that from a New Yorker before."
A pharmaceutical company risk manager describing the exploits of Integro broker Valerie Schmalzried, who came to the aid of an underwriter who had broken her wrist during a tour of a plant in Puerto Rico
February 14, 2008
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